I requested a loaner, but one wasn't available, so I used their shuttle service. The service specialist at the dealership said the shuttle doesn't run in the afternoon, so I was hoping my car would be repaired before noon so the shuttle could pick me up from my office. At 11:20 a.m., they called and said my car was ready. They had to order a part, but I could pick it up and drive it until the part was installed. I asked if the shuttle could pick me up, but they said it stops at 10:00 a.m. Well, 10:00 a.m. is different than after noon. I was not happy. I had to get a ride with Uber which cost me $14.00. That's not a lot, but it's $14.00 I shouldn't have had to pay. I got my car and told them to call me when the part arrived.
The next day, snow hit and paralyzed Atlanta for a few days. The part managed to arrive and I made an appointment to drop off my car for the final repairs. I got a loaner this time. It was a white Audi Q5. It was a slightly newer version of my car with a smaller engine. No complaints from me!
I got my car back a day later and though all was well. Wrong.
A few days later, my car tells me the engine coolant is low. I am not pleased. Justin and I were leaving the flip house, so we contacted the dealership to confirm they were open. They quickly took my car and got me a loaner. It was a white Audi Q5. The woman checked and said this one was not the same one as I had a few days before.
The dealership called on Monday and said the part they replaced was defective, so they ordered a new one and installed it. I got my car back on Tuesday and thought all was well. Wrong ,again.
About a month later, my car told me the engine coolant level was low, again. I was leaving the office one evening, so I stopped in the parking lot, opened my hood, and saw the coolant reservoir was nearly empty. Katherine was not happy. I called the dealership and let loose on the woman who answered the phone. I felt bad afterward. I wasn't mean, but it wasn't her fault and I feel like I took out my frustration with my vehicle on her.
The lady said they didn't have a loaner available until Friday. It was Monday, so I would have to drive my car for three days with the engine coolant low. I expressed my displeasure to the service representative on the phone, but said I understood she couldn't make a loaner appear. She said she would call if they had a cancellation. She called on Tuesday afternoon and said she could get me in on Wednesday morning. I was happy!
I dropped off my car and the provided me with a loaner. I figured I would get another Q5, but I was pleasantly surprised to get an Audi A6. It had about 300 miles when I got it, so it was literally brand new. It still smelled new, which I love!
The service representative said to be prepared to leave mine with them for several days. I ended up keeping the loaner for a week. The wanted to make sure they fixed the problem this time. They replaced a part and test drove mine several times. Once they were confident they had the problem fixed, they called and I headed to the dealership and retrieved my car. The A6 was fun to drive and was incredibly nice, but I really missed mine. It was nice driving a new car for a few days, but I really missed Audrey.
So far, mine has been good. No leaks, yet. Justin and I check the engine coolant level periodically and all seems good.
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